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posted on July 4, 2006


There’s a new structure in the Parks, Forestry and Recreation Division. It’s a “structure by function” system, with each park maintenance request, large or small, going through the recreation supervisor as the point of entry, then streamed to various other supervisors, then followed up.

In the spirit of this new style of monitoring and follow-up, all requests and responses concerning park maintenance are being posted on the park web site's maintenance section:

This way of posting is also a way of anticipating the City's 3-1-1 program. The program allows citizens to report problems by calling one central number (311) and then tracking the complaint’s follow-up via the internet. Meant to begin in December 2005, the program has now been postponed until 2007. But it's easy to implement this as a test on a very small scale (just one park). So Dufferin Grove Park can be a cheap pilot for the proposed electronic-post-and-follow-up element of 3-1-1 -- another way in which the park functions as a research laboratory. The condition and open hours of the park washrooms is one topic that has a lots of postings already, so has playground maintenance.

Park friends: if you see a problem, send it to It will be forwarded to the recreation supervisor and then you can track it on the maintenance page of the park web site. Let’s see how such tracking works.

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